Why Does Video Not Play On Client's Computer?

Engaged ,
Feb 20, 2017 Feb 20, 2017

Copy link to clipboard

Copied

I sent a client a 30-minute video I produced in Premiere/Adobe Media Encoder and it does not play. Client tried it in Windows Media Player and VLC Player on a Windows 10 computer. I used the Windows Media Player codec HD 1080p 29.97 preset. Video plays perfectly on my computer, but not on my client's computer. I have also had similar issues in the past when using the H.264 output preset. Seems no matter what I do, my videos will not play on my customer's PC or Mac.

I need to know what is the preferred output when making videos to be played on a computer. Is there not a universal format that will play reliably?

Views

297

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Most Valuable Participant , Feb 20, 2017 Feb 20, 2017
If you want a "universal" format that most anyone can play on PC, Mac, tablet, online, that is .mp4 (H.264).ThanksJeff

Likes

Translate

Translate
Most Valuable Participant ,
Feb 20, 2017 Feb 20, 2017

Copy link to clipboard

Copied

If you want a "universal" format that most anyone can play on PC, Mac, tablet, online, that is .mp4 (H.264).

Thanks

Jeff

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2017 Feb 20, 2017

Copy link to clipboard

Copied

LATEST

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines