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作成したPDFはCreative Cloudに保存されますがAdobe Scanアプリには保存されず、閲覧できません。

New Here ,
Apr 10, 2023 Apr 10, 2023

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作成したPDFはCreative Cloudに保存されますが、Adobe Scanアプリには保存されず、閲覧できません。
もちろん、Creative CloudアプリやWebサイトから作成したPDFにアクセス出来ますが、現状のバグはとても使いにくいです。改善してください。

iPad OS16.4.1
iPadAir 第五世代
Adobe Scan バージョン23.03.07

TOPICS
Crash or freeze , Feature request , iOS , Modify scanned documents , OCR , Save files

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hi @あけぼの,

 

Hope you are doing well.  Sorry for your experience with Adobe Scan.

 

Would you mind briefing us more on the issue? Are you trying to access files already present on your Creative Cloud account, or are you referring to new scans that you make?

 

By design, the scans captured and created by the Adobe Scan application should be available on the home tab of the app when opened. 

 

If this is not what you are looking for, please share a screen recording of the workflow you are referring to for better understanding and assistance.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Hello!@S S..

Thanks for finding me.

 

This issue affects both Creative Cloud and Adobe Scan.

First, when I create a PDF in Adobe Scan, the message switches to "Processing OCR" and the PDF disappears from the Adobe Scan app. The app screen will return to the state before the image was selected. I can't find the PDF I created.
So when I went to Creative Cloud, the PDF I just created in Adobe Scan wasn't showing up in the app or on the web. Also, the storage % did not change.
However, a few days later the PDF was reflected in Creative Cloud. This indicates that the upload is significantly delayed. However, I was not able to access it from the Adobe Scan app. When I opened a PDF in Creative Cloud, OCR did not work. This points to a bug during his OCR process in the Adobe Scan app. This is very inconvenient and unfortunate.
I have posted this issue on the forums before. Then you told me it was due to lack of cloud storage.But my storage is at 0%.

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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@あけぼの To clarify, were you able to see the file later at Acrobat Storage: https://acrobat.adobe.com/link/documents/ in the My Scan folder or Creative Cloud assets library: https://assets.adobe.com/files/

 

This would help us understand the situation better and assist you accordingly.

 

Also, a few more pieces of information would be great:

1. The app version of Adobe Scan you are using;

2. The iOS version of iPad you are using.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Hello!@S S..

thank you for your reply.
I am writing English using the translation function, so I am grateful that you kindly responded even though it was difficult to understand.

 

The newly created PDF could not be confirmed immediately even on the website.
I can check the created PDF on the site a few days after creating it.

However, even if I can check the PDF on the website, I should be able to check the PDF created with the Adobe Scan app, but there is a bug that you cannot check. Therefore, PDF cannot be re-edited, which is inconvenient.

This bug doesn't happen all the time, but I can see it occasionally.

 

  1. I've seen this symptom with the Adobe Scan app ;version. 23.03.07. I'm using version 23.04.20 now. Not sure if it's improved in version 23.04.20.

2. I'm using iPadOs 16.4.1.

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Adobe Employee ,
Apr 22, 2023 Apr 22, 2023

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@あけぼの I would like to ask for another piece of additional information.

 

Can you try and share a screen recording of the situation happening at your end? This would greatly help us understand the situation better.

 

Note: You can type in your native language on the community forums. We have the translation feature available for better communication 🙂

 

-Souvik

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Hello! @S S..

If I write in Japanese, the nuance will change, so I write in English. If the sentence doesn't make sense, please let me know. I will add it in Japanese.

 

For the time being, I made a video of the bug.
I would be happy if you could refer to it.

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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@あけぼの Thanks for sharing the information.

 

I have forwarded it to the team for further investigation and will get back to you as soon as I hear from them.

 

-Souvik

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Hello! @S S..

Another bug has occurred.
There was such a display.
PDF disappeared while browsing that file during OCR process.
After several tens of minutes, such a display could be confirmed.
This is the first time I've seen this error message.
I'm glad if you can use it as a reference.

 

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Adobe Employee ,
May 01, 2023 May 01, 2023

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@あけぼの Thank you for adding in.

 

I have shared the details with the team. This would help us narrow down our approach to resolving the issue.

 

Just to confirm, can you let me know the number of pages you scanned when you saw this error?

 

Also, are any of the scans that you have issues with more than 2GB in size?

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
May 03, 2023 May 03, 2023

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Hello! @S S..

I think the PDF had 24 pages.
Currently I don't have a subscription so I can't keep files larger than 2 GB.
I think one PDF is about 0.2GB.
This bug occurs in lightweight PDFs, so you may be able to see it in PDFs larger than 2GB.

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Adobe Employee ,
May 04, 2023 May 04, 2023

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@あけぼの Thanks for the update.

 

We have logged a bug, and the team is investigating it.

 

I will get back to you as soon as possible.

 

-Souvik

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