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About Adobe Scan refund

New Here ,
Jun 14, 2022 Jun 14, 2022

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Hello, I have to contact you because of the refund problem. I made a payment by mistake while using the adobe scan application on June 11th. I contacted the play store, but even though it hasn't been 48 hours, I received an answer that I can't get a refund because it doesn't meet the refund policy. If possible, please refund the payment amount. I look forward to your positive reply.

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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2022 Jun 14, 2022

Hello,

 

I hope you are doing well. I am sorry for your experience with Subscription charges.

 

Mobile-based subscriptions are handled by the store from where it is purchased. I suggest you start the refund process from the below link:

Request a refund on Google Play - Google Play Help

 

Please let us know if you cannot proceed with the refund so that we can check on it internally and assist you better.

 

You may also click on the link to learn more: Manage Subscriptions — Adobe Scan for Android

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hello,

 

I hope you are doing well. I am sorry for your experience with Subscription charges.

 

Mobile-based subscriptions are handled by the store from where it is purchased. I suggest you start the refund process from the below link:

Request a refund on Google Play - Google Play Help

 

Please let us know if you cannot proceed with the refund so that we can check on it internally and assist you better.

 

You may also click on the link to learn more: Manage Subscriptions — Adobe Scan for Android

 

I hope this helps.

 

Thanks,

Souvik.

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