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Adobe scan crash On iPhone

New Here ,
Feb 08, 2022 Feb 08, 2022

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While I continue to scan pages in adobe scan.

As soon as I scan 3-5 pages the app crashes on my iPhone 6.

I reinstalled it.

I also checked the storage on my phone and adobe cloud.

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi @DMP001 

 

If the crash happened just once then it could some runtime issue and if the document is not showing on the application's home page or in Document cloud, then, unfortunately, you have to re-scan it. If the app is still crashing while scanning, would you mind sharing a few details to understand the issue better?

1. OS version?

2. Application version?

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

 

 

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