Adobe Scan Folder Won't Download to Desktop

Report · Feb 11, 2023

Hello! When I access my Adobe Scan folders on my laptop and try to download any of them, I get a message saying "Download error. Folder is either empty or exceeds maximum number of files (50), folders (100) or total size (100 MB)." However, the folder is neither empty nor does exceed the max files>

How do I get the folders off the cloud and into local storage?

Thank you!

Report · Feb 13, 2023

Hi @default2kgjm9833p02,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind creating a new folder by logging in to: https://acrobat.adobe.com/link/documents/, moving the scan folder to the newly created one, and then trying downloading the folder?

Let me know if this works for you.

-Souvik.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Report · Feb 21, 2023

Hi Souvik,

That worked; thank you. However, I am still not sure how to download my
existing folders.

Best regards,

Chuck Constant
www.charlesconstant.com

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