Adobe Scan IOS is not letting me edit none of my pdf

[Marcos5F9B]

I'm having issues with Adobe Scan for IOS, VERSION 21.07.15, every time when I try to edit an scan it crash and close the app, what I can do?

[Harsh Vardhan Pareek]

Hi @Marcos5F9B ,

Hope you are doing well and thank you for providing the details.

As you have mentioned that application crashes whenever you try to edit a scan. Kindly check for updates if available, Here is a help document you can refer to:

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html?highlight=update

Then check if it crashes again. If yes, please provide us the iOS version you are using.

Thanks,

Harsh

(Edited)

[Marcos5F9B]

Hi Harsh,

I really appreciate your answer, but looks like the version you mentioned is not yet in my applestore the latest one is what I mentioned before. Is there something I can do to get the new version?

Thank you,

Marcos

[Harsh Vardhan Pareek]

Hi @Marcos5F9B 

It looks like your adobe scan application is updated to the latest version. And for application crash we need few details to understand the issue better:

1. Could you let us know if there is any error message when app crashes?

2. What is the iOS version you are using?
here is a help document you can refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/troubleshooting.html

3. If you are connected using wifi, try connecting it using mobile data and check if that helps.

4. If possible, kindly share a video of the application crash happeing. 

Looking forward to hearing back from you.

Thanks, 

Harsh

[Marcos5F9B]

Hi Harsh!

 1. No, The application just crash and close when I opened again I can see the following: "Adobe Scan Unexpectedly Quit" Whold you send an anonymous report so we can fix the problem?

2. Version 14.7.1

3. Didn't work same issue

4. I had a video but not sure how to share it with you, what do you suggest?

Thank you for your help 

[Marcos5F9B]

I found the way to attach the video here please let me know if works.

[Harsh Vardhan Pareek]

Hi Marcos,

Thanks for providing the video. For this issue you need to follow few steps mentioned below:

1. Sign out from the application and then uninstall it.

2. Reboot the device and then install it again.

3. Sign in with the same email

Then check if the application crashes.

Thanks, 

Harsh

[Marcos5F9B]

Hi Harsh,

I tried all the steps you mentioned here but didn't work, I'm stuck on the same issue. I tried on different phone with same result.

Any other idea?

Thanks

Marcos

[defaultgi8lsfpips8d]

Did you get it to work at last? I have the same issue. 

[Jimmy5FB3]

Samsung Galaxy A50

[Harsh Vardhan Pareek]

Hi there,

Assuming that you have tried the previous steps already, kindly try to reinstall the application then check again. 

1. Take a backup of all the scans 

2. Uninstall the application 

3. Power off your device and then power it on. (Do not restart)

4. Then reinstall the application. 

Let us know if that works.

Thanks,

Harsh