• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Scan is not taking Clear scans

New Here ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

SmartSelect_20230111_084452_Google PDF Viewer.jpg

Previous Phone (Redmi Note 8)

SmartSelect_20230111_084424_Google PDF Viewer.jpg

 New Phone (Samsung Galaxy F23 5G)

  • As in the pictures it can be seen how the scans are of low quality. I have been using Adobe Scan since when it launched and now it is frustrating me. Even the camera of my new phone is better. Please look into the matter Adobe. I hope you will resolve it ASAP.
TOPICS
Android

Views

320

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

Hi @Sushant278900067xqz,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind letting us know which mode you use to take the pictures in Adobe Scan? Also, checking if the smart focus is enabled would help better too.

 

Also, if you see issues with the quality of the text, you might want to disable Auto OCR from preferences. You can go to Profile-> Preferences-> disable the option "Run Text Recognition".

 

Hope this helps.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

I generally use Document mode. I have also disabled the option OCR, but still with latest update that I got just 10 minutes back, situation is still the same. Please help me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

@Sushant278900067xqz thank you for reporting the issue.

 

We have logged a ticket for the team to look into. 

 

I will update the thread once I the fix is live.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

LATEST

Hi @Sushant278900067xqz,

 

Would you mind sharing more details on the issue, like a screen shot of the same document on both devices with similar conditions or a screen recording.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines