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Adobe Scan on iPhone

New Here ,
Mar 18, 2022 Mar 18, 2022

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I want to communicate and ask you to please solve when you can, in the new update of the IOS in iphone there is an error when you want to press the button to take a photo and scan, please help us with that.

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correct answers 1 Correct answer

Adobe Employee , Aug 19, 2022 Aug 19, 2022

@doc02864 Hi,

 

I hope you are doing well. 

 

Since you have feedback that can further enhance the usage of the application, I suggest you fill out the feedback form. Filling this form ensures that the feedback reaches out to our engineering team for them to look into it and try to implement it in the future updates.

Link: https://acrobat.uservoice.com/

 

Let me know if this helps.

 

Thanks,

Souvik. 

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New Here ,
Mar 18, 2022 Mar 18, 2022

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I think I am having the same problem. The button does not work for manual document scan. I tried deleting the app and re-installing it, but it still will not snap a photo of a document.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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I've been having the same problem since I updated iOS to 15.4

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi All,

 

Thanks for highlighting the issue. This issue has been reported by a few more users, and our engineering team is actively working on a fix for this. We will update you as soon as we hear back from them.

Thanks for your patience.

 

Regards,

Harsh

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New Here ,
Aug 14, 2022 Aug 14, 2022

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Can you update scan app to allow focus up close using iPhone 13 which has the macro camera? Thanks 

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Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

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@doc02864 Hi,

 

I hope you are doing well. 

 

Since you have feedback that can further enhance the usage of the application, I suggest you fill out the feedback form. Filling this form ensures that the feedback reaches out to our engineering team for them to look into it and try to implement it in the future updates.

Link: https://acrobat.uservoice.com/

 

Let me know if this helps.

 

Thanks,

Souvik. 

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