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Adobe Scan won’t upload documents or save them to document cloud

New Here ,
Oct 30, 2019 Oct 30, 2019

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The Adobe Scan app does not upload documents to document cloud. It says I need to upgrade to PDF Pack because the Adobe Document Cloud free storage limit has been reached but I'm already subscribed to Adobe PDF Pack but it still refuses to save scans. 

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Adobe Employee ,
Nov 01, 2019 Nov 01, 2019

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Hi there,

 

As you have mentioned above, you get the message to upgrade the service to PDF Pack as the storage limit has been reached.

If you are already subscribed to the service, please ensure that you are using the same Adobe ID(email address that was used to purchase the service) to log in to Adobe Scan.

It would be helpful if you can share the screenshot of the message that appears while uploading the documents.

 

We will be waiting for your response.

 

Regards,

Meenakshi

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New Here ,
Nov 07, 2019 Nov 07, 2019

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BBA1512A-E55A-49BC-9A49-C3DE08FD98D5.jpeg


As you can see it still does the same thing. My log in details are correct so that's not the problem. 

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New Here ,
Dec 23, 2019 Dec 23, 2019

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We are having the exact same issue with the same error report.  No problems with login information and we also already have the subscription to PDF pack.  Adobe has confirmed we have plenty of cloud storage it just won't save. Hope Adobe can find a solution.

 

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Guest
Jan 03, 2021 Jan 03, 2021

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I have a similar issue where I have zero documents in my storage cloud but Adobe Scan gives me the same error message captured above.Screen Shot 2021-01-03 at 11.37.52 AM.png

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