• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe scanner app subscription issue

New Here ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

My yearly subscription to the adobe scanner app is about to expire, and the only option it's giving me is to renew with a monthly subscription, which I don't want to do. So did they just get rid of the yearly subscription option?


I attached a photo showing that they are only allowing me to select the one option at this time.

Views

435

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 24, 2023 Jan 24, 2023

Hi @Ryan280316794yad,

 

Hope you are doing well. Sorry to hear about your experience with Adobe Scan.

 

With yearly subscriptions, normally it auto-renews itself once the previous term ends and the button that you see to renew is if you want to change the current plan that you have.

 

If you want to check your plan information, you may refer to the link for more: Learn how to change your Adobe plan or subscription.

 

Let us know if this helps.

 

-Souvik.

Votes

Translate

Translate
Community Expert ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

Copy link to clipboard

Copied

LATEST

Hi @Ryan280316794yad,

 

Hope you are doing well. Sorry to hear about your experience with Adobe Scan.

 

With yearly subscriptions, normally it auto-renews itself once the previous term ends and the button that you see to renew is if you want to change the current plan that you have.

 

If you want to check your plan information, you may refer to the link for more: Learn how to change your Adobe plan or subscription.

 

Let us know if this helps.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines