All my scans dissapeared

[Soonia5C5A]

Hi any faced same issue , today morning i saw all earlier scans frkm 2 months poof vanished.

[Isha5EA2]

Same here all my scans have vanushed automatically

[Vikrant7]

Same happens with me, all scans got deleted. Service providerPlease fix this issue..

[gursahibs67749515]

The same happened here, some of them are precious documents. will we able to recover?

[Ria Tagra]

Hi All,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. OS version?
3. Application version?

Please try to update your application once. If improvement is not there then try to reboot your device.

For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#get-more-help

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

Regards

Ria

[defaultjb2umhgyhs0e]

My phone is the  Android

Galaxy S9+ same phone every Sincw I ve down loadws the free user,Know all my critical scans are missing

[Ria Tagra]

Hi All,

Hope you are doing well.

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account? Note: This is a public forum, please do not share personal information here.

• You may refer to the steps provided in the following help document to initiate a private message. 
• - How Do I Send Private Message 

We will be waiting for your response.

Regards

Ria