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All my scans dissapeared

New Here ,
Mar 06, 2021 Mar 06, 2021

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Hi any faced same issue , today morning i saw all earlier scans frkm 2 months poof vanished.

TOPICS
Android , Manage scanned documents

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Same here all my scans have vanushed automatically

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Same happens with me, all scans got deleted. Service providerPlease fix this issue..

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New Here ,
Mar 10, 2021 Mar 10, 2021

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The same happened here, some of them are precious documents. will we able to recover?

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Apr 13, 2021 Apr 13, 2021

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Hi All,

 

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. OS version?
  3. Application version?

Please try to update your application once. If improvement is not there then try to reboot your device.


For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#get-more-help

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

 

Regards

Ria

 

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New Here ,
Apr 19, 2021 Apr 19, 2021

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My phone is the  Android

Galaxy S9+ same phone every Sincw I ve down loadws the free user,Know all my critical scans are missing

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May 06, 2021 May 06, 2021

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Hi All,

 

Hope you are doing well.

 

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account? Note: This is a public forum, please do not share personal information here.

 

We will be waiting for your response.

 

Regards

Ria

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