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App crashed

New Here ,
May 02, 2023 May 02, 2023

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The App crashed while i was saving my scan.May you please send me the crash report as i really need it

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Crash or freeze

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New Here ,
May 02, 2023 May 02, 2023

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Please send crash report at [email address removed as per forum guidelines]

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Adobe Employee ,
May 06, 2023 May 06, 2023

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Hi @Vincent29692468ygug,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Please let us know your workflow when you observe the crash. This would help us investigate further the root cause of the issue.

 

Also, a few more pieces of information would be great:

1. The app version of Adobe Scan you are using (go to Profile-> About Adobe Scan);

2. The OS [Android/iOS] you are using and its version;

3. A screen recording of the situation for better understanding.

 

Look forward to hearing from you.

 

-Souvik

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