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App crashing horribly

New Here ,
Mar 09, 2019 Mar 09, 2019

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The app is brilliant and used to be extremely useful— until now. After scanning a few lenghty documents back to back, the app started crashing horribly. It freezes and crashes within 3-4 seconds of opening the app every time. I tried restarting the phone but nothing has helped so far. Can this issue please be fixed? I’m quite satisfied with the app otherwise but I cannot even open the app anymore.

Thanks.

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Adobe Employee ,
Mar 11, 2019 Mar 11, 2019

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Hi Scanuser,

Please try once to uninstall the application.

Sign out from the application and then uninstall it.

Reboot the device and then re-install the application.

Check if that makes any difference.

If the application still crashes, please share the details as asked below;

- Application version

- Make and model of the device

- OS version installed on the device

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Mar 12, 2019 Mar 12, 2019

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Hello,

I tried reinstalling the app but the app starts crashing again everytime

when I add a few scans.

Application Version: most recent one

Iphone XS

IOS 12.0.1

Thanks

On Tue, 12 Mar 2019 at 00:16, meenakshin83966505 <forums_noreply@adobe.com>

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New Here ,
Mar 12, 2019 Mar 12, 2019

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Hello,

UPDATE: App won’t even open anymore. I can’t delete and reinstall it as my

previous 4 documents had not been uploaded to the cloud, I cannot lose them

but the only thing I’m getting from the app now is this:

And it goes on like that for minutes.

On Tue, 12 Mar 2019 at 00:16, meenakshin83966505 <forums_noreply@adobe.com>

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Adobe Employee ,
Mar 12, 2019 Mar 12, 2019

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LATEST

There is no screenshot attached in your last reply.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

Capture screenshot.PNG

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We have released an update for the application which is available on the App Store.

Would you please try once updating the application?

Check if that helps.

Let us know how it goes.

Regards,

Meenakshi

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