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Apple iPhone Access Denied

New Here ,
May 31, 2023 May 31, 2023

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Hello, 

I have an iPhone 14 Pro and cannot access the Scan app. I get an error stating that access is denied. I have been able to access and use the app in the past and am not sure why this is happening now. I've checked w/ my enterprise admin and they said that I should have access. Help, please! 

 

Here is the message: 

 

You no longer have access to this service. Please contact

Adobe Customer Support

(http://www.adobe.com/support/contact/ ) if you believe this is an error.

Please follow this link.

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Hi @markmyhsieh,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Can you check with the IT Admin of your enterprise if you have access to Adobe Cloud Storage or DC Online services? Since Adobe Scan is a cloud-based service, allowing permissions to storage and online services should be available to allow access to the app.

 

Also, are you using any MFA (Multi-Factor Authentication) to login to the application or a social sign-in (Google, Facebook)?

 

Look forward to hearing from you.

 

-Souvik

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