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Apps is broken since last release

Community Beginner ,
Jan 13, 2022 Jan 13, 2022

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I have been using the app for a while and since last version (18/01/22)  from yesterday it does not work. 
I am using it on an iphone OS15.1

I stored some important files so I do not want to try uninstall and re-installation process. Any chance this is due to the last release. Any solution?

 

 

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Crash or freeze , How to , iOS

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Hi @Lidilis68 

 

As mentioned that app doesn't work after the last release, Would you mind sharing a few details to understand the issue better?

1. Application version?

2. If possible, could you share a video of the issue?

3. As you said that it did not work, what exactly happens?

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

 

 

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Community Beginner ,
Jan 13, 2022 Jan 13, 2022

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- newest (last) release (version 22.01.18)

- when I click on the apps.. it start opening then seems to close instantly (see attached video)


 

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New Here ,
Jan 13, 2022 Jan 13, 2022

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Hi! The same problem. The app is not working after the update, please fix the bug!!!

iOS 15.2.1

Adobe scan version 22.01.18

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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Hi Harsh,

Any news about that bug? (See my previous answer with video and the other posts from users)

Many thanks

 

lidilis68

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Community Beginner ,
Jan 19, 2022 Jan 19, 2022

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I wonder how long it will take to fix the  Adobe Scan bug. Will this be in our lifetimes? If not corrected by next week, will have to shop the App Store for a different (possibly better?) tool. You're killing my efficiency. 

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New Here ,
Jan 13, 2022 Jan 13, 2022

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Hello!

I have the same problem!

iOS 15.1.1.

Apps version 22.01.18 

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New Here ,
Jan 16, 2022 Jan 16, 2022

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Hi,

I've experienced the same issue. It stopped right while I was doing Vic an expense report for work. I tried to delete it and reinstall and it will not let me reinstall. If you have a tablet, download the app and login. It's working on my tablet which means I haven't lost any information as of yet. I think it's a software update with my phone. I'm running 15.2 and that didn't fix it either 

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi All,

 

Thanks for your patience and cooperation on this.

You may experience this issue while modifying scans and saving that has lots of pages in there that will excess memory usage. As a workaround, you may delete the Scan App and re-install it.
Note- Take a backup of all your scans before reinstalling the application to avoid any data loss. We're working internally to eliminate the root cause as soon as possible.

 

Thanks,

Harsh

[Edited]

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Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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Hi, I am not able to reinstall the app.  It closes automatically when trying to open or download...

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Same problem here

app crashes on start up

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New Here ,
Jan 20, 2022 Jan 20, 2022

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私もおなじです!早く解決してほしいです。お願いします。

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hi @Thelma22753200sjzx 

 

If the app is closing immediately then try these steps to uninstall the app.

  1. Touch and hold the app.
  2. Tap Remove App.
  3. Tap Delete App, then tap Delete to confirm.

And then install it from the AppStore again. 

 

Let us know if that works.

 

Thanks,

Harsh

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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Hi Harsh,

on my side uninstall then reinstall from apple store app. was ok.

And fortunately I backup all my files before.. as all is reset with his new install.

lidilis68

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New Here ,
Jan 21, 2022 Jan 21, 2022

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For me delete, reinstall worked

I was able to recover the scanned filed

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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Thank you all!  I was finally able to uninsall and re-installed the app!!

 

Phew!  

Enjoy the rest of your day!

 

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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LATEST

I am unable to even reinstall the app (from App Store). After pressing "get," it tries to launch but cannot. Just goes to my phone screen - so I cannot download app to even launch it.

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