Apps is broken since last release

[Lidilis68]

I have been using the app for a while and since last version (18/01/22)  from yesterday it does not work. 
I am using it on an iphone OS15.1

I stored some important files so I do not want to try uninstall and re-installation process. Any chance this is due to the last release. Any solution?

[Harsh Vardhan Pareek]

Hi @Lidilis68 

As mentioned that app doesn't work after the last release, Would you mind sharing a few details to understand the issue better?

1. Application version?

2. If possible, could you share a video of the issue?

3. As you said that it did not work, what exactly happens?

Looking forward to hearing back from you.

Thanks,

Harsh

[Lidilis68]

- newest (last) release (version 22.01.18)

- when I click on the apps.. it start opening then seems to close instantly (see attached video)

[Aleksander2233]

Hi! The same problem. The app is not working after the update, please fix the bug!!!

iOS 15.2.1

Adobe scan version 22.01.18

[Lidilis68]

Hi Harsh,

Any news about that bug? (See my previous answer with video and the other posts from users)

Many thanks

lidilis68

[DB22713299vqs5]

I wonder how long it will take to fix the  Adobe Scan bug. Will this be in our lifetimes? If not corrected by next week, will have to shop the App Store for a different (possibly better?) tool. You're killing my efficiency. 

[Екатерина226418104nri]

Hello!

I have the same problem!

iOS 15.1.1.

Apps version 22.01.18 

[Mike22683838vr03]

Hi,

I've experienced the same issue. It stopped right while I was doing Vic an expense report for work. I tried to delete it and reinstall and it will not let me reinstall. If you have a tablet, download the app and login. It's working on my tablet which means I haven't lost any information as of yet. I think it's a software update with my phone. I'm running 15.2 and that didn't fix it either 

[Harsh Vardhan Pareek]

Hi All,

Thanks for your patience and cooperation on this.

You may experience this issue while modifying scans and saving that has lots of pages in there that will excess memory usage. As a workaround, you may delete the Scan App and re-install it.
Note- Take a backup of all your scans before reinstalling the application to avoid any data loss. We're working internally to eliminate the root cause as soon as possible.

Thanks,

Harsh

[Edited]

[Thelma22753200sjzx]

Hi, I am not able to reinstall the app.  It closes automatically when trying to open or download...

[Tim22756572ss7w]

Same problem here

app crashes on start up

[Kaoru22761672yc9i]

私もおなじです！早く解決してほしいです。お願いします。

[Harsh Vardhan Pareek]

Hi @Thelma22753200sjzx 

If the app is closing immediately then try these steps to uninstall the app.

1. Touch and hold the app.
2. Tap Remove App.
3. Tap Delete App, then tap Delete to confirm.

And then install it from the AppStore again. 

Let us know if that works.

Thanks,

Harsh

[Lidilis68]

Hi Harsh,

on my side uninstall then reinstall from apple store app. was ok.

And fortunately I backup all my files before.. as all is reset with his new install.

lidilis68

[Tim22756572ss7w]

For me delete, reinstall worked

I was able to recover the scanned filed

[Thelma22753200sjzx]

Thank you all!  I was finally able to uninsall and re-installed the app!!

Phew!  

Enjoy the rest of your day!

[DB22713299vqs5]

I am unable to even reinstall the app (from App Store). After pressing "get," it tries to launch but cannot. Just goes to my phone screen - so I cannot download app to even launch it.