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Backup

New Here ,
Apr 27, 2021 Apr 27, 2021

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I am going to factory reset my device due to some issues .

My query is when I reinstall the application is it going to get back my all pdf file and scanned documents aor not.

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May 03, 2021 May 03, 2021

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Hi divyansh5E73 

  

Thank you for posting your query here. You can save or upload your documents to Adobe Document cloud first.    

To check your document cloud:  

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud. 

  • If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.  

   

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.  

If the files were saved within the application, they are by default uploaded to Document Cloud.  

  1. Open Document Cloud and sign in with your Adobe ID and the password.   
  2. Then go to Files > Document Cloud > Adobe Scan folder.  
  3. Here you will see the Adobe Scan folder. Please look for your files here.  

 

  

For more help refer to: https://helpx.adobe.com/in/mobile-apps/help/adobe-scan-faq.html  

  

Let me know how it works at your end. If you have any further queries please feel free to reach. 

 

Regards  

Ria  

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