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Billing without my permission

New Here ,
Jan 19, 2024 Jan 19, 2024

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Hello , I was trying out the premium subscription and while I cancelled my subscription before the normal billing day , Adobe charged my card normally. I do not wish to have the premium membership and would like a refund back to my card . 

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correct answers 1 Correct answer

Adobe Employee , Jan 22, 2024 Jan 22, 2024

Hello @Christina34898881nmsd,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article t

...

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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Hello @Christina34898881nmsd,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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