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19

Bulk Download Issue with Adobe Scan

Explorer ,
Dec 24, 2023 Dec 24, 2023

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I'm encountering a problem with Adobe Scan (latest version as of December 24, 2023).

 

When I request a download link through the app, it doesn't follow my instructions. Additionally, using Creative Cloud on macOS Sonoma 14.1.2, I am limited to downloading scans one at a time.

 

The option to download scans disappears when selecting more than one file, which is a significant inconvenience, considering the substantial monthly subscription fee I pay. I would appreciate if some fellow user could please provide a solution for bulk downloading scans. It's impractical to download multiple files individually.

 

Thanks beforehand, and merry Xmas.

TOPICS
Feature request , How to , Manage scanned documents , Save files

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Community Expert ,
Dec 24, 2023 Dec 24, 2023

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You should use Acrobat on a PC. You can select and download from inside Acrobat (here Acrobat DC Pro).

Abambo_0-1703456080184.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 26, 2023 Dec 26, 2023

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On behalf of the hundreds of thousands of Adobe users with a Mac, I would like to thank you for this tip. I think I am speaking for most if not all of them when I say that we're going to buy a Windows PC right now just to be able to do bulk-download on Acrobat Pro.

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Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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Hi @rodrigoe55625431,

 

As suggested above, Acrobat Pro DC can bulk-download scans.

The other option would be to log in to https://acrobat.adobe.com/link/documents/ and select the Adobe Scan folder, clicking the download button to the right-hand panel popping up (screenshot attached).

SS_0-1703918055609.png

Hope this helps.

 

-Souvik

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Explorer ,
Dec 30, 2023 Dec 30, 2023

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You know what, you should implement bulk download on our Mac's Acrobat Pro instead, we're paying a lot of money for your products to be useful instead of a headache. 

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Adobe Employee ,
Dec 30, 2023 Dec 30, 2023

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@rodrigoe55625431,

 

As suggested above, the bulk download option is also available in the Acrobat Pro app. 

 

The solution I shared was just a workaround if you experience issues downloading through the Acrobat app.

 

-Souvik

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New Here ,
Feb 26, 2024 Feb 26, 2024

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Hi Souvik, 

I've been banging my head against this one as well.  Acrobat Pro does not offer the option to download multiple files in either the desktop or the web apps.  In the web app though, it makes you think you could download the entire Adobe Scan folder, offering the download button when you select it, alas it will time out and say the folder must have moved.  I would really like to pull down more than one file at a time as well.  

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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quote

On behalf of the hundreds of thousands of Adobe users with a Mac, I would like to thank you for this tip. I think I am speaking for most if not all of them when I say that we're going to buy a Windows PC right now just to be able to do bulk-download on Acrobat Pro.


By @rodrigoe55625431

I said PC but not Windows PC. That should work also on your macOS system. Except if Apple prohibits such a functionality.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hi @ALEXANDER5C25,

 

One observation I think would be useful here is, that I unchecked any shared scan files on my account, and was able to download the scans directly from the Acrobat App.

 

I selected All, then unchecked the ones I shared with others, and the files downloaded successfully.

[screenshot attached for reference]

 

Let me know if this helps.

 

-Souvik

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