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Camera Stretched

New Here ,
Jun 26, 2021 Jun 26, 2021

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I've been using the app for a few months prior to the problem. Last week, I reinstalled most apps on my phone as it was causing problems and I saw that the scanner was askewed. (As in it was stretched from top to bottom.)

This is a nuisance. I have tried reinstalling, clearing data, and logging out, but none of them seem to work.

 

Note: The final results turn out to be okay.

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Oct 28, 2021 Oct 28, 2021

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Hi @XeroGravityX 

 

Hope you are doing well.

 

Sorry for the delayed response. Could you please confirm if you are still facing the issue? Try updating your application to latest Android version 21.09.20.
We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Regards

Ria

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New Here ,
Nov 27, 2021 Nov 27, 2021

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Yes, actually.

I have reinstalled it and it shows the same error.

The older versions don't seem to cause any problems, but I actually need the features of the latest update for my work.

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Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

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Hi @XeroGravityX 

 

Sorry for the delayed response. If you are still experiencing the issue, could you check whether the app is up to date? Also, provide us a few information to understand the issue better.

1. Android version ?

2. Application version?

3. An image of the same object from the phone camera app.

 

Looking forward to hearing back from you.

 

Thanks,
Harsh

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Android Version: 8.0.0

App Version: 21.09.20-regular

 

Camera looks and works perfectly.

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi, 

Thanks for providing the details. It looks like that the app is not updated, kindly update it to the latest version i.e 21.10.0 and let us know if that works.

 

Thanks,

Harsh

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New Here ,
Dec 16, 2021 Dec 16, 2021

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It seems that it hasn't rolled out to my device yet because 21.09.20 is the latest version in Play Store. 

Screenshot_20211216-145307_Google Play Store.jpg

My phone isn't THAT outdated, so yeah. 

Anyways, feel free to close this discussion. Thank you for your help.

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi @XeroGravityX 

 

Sorry for the delayed response. It is because the android version is 8.0, you are not getting the option to update the application to 21.10. We request you to check the possibility to upgrade the mobile Android version. 

There is nothing much that can be done other than this. 

 

Thanks,

Harsh

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