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Can not log in with facebook any more.

New Here ,
Apr 05, 2024 Apr 05, 2024

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Dear staff,

 

I had been since long a user of Adobe Scan IOS version. It is a brilliant product and thanks for it.

 

But recently, I can not log in Adobe Scan with my facebook account anymore.

I had always been using Adobe account with my facebook.

Since I had a lot of important scanned files in the Adobe Scan app please help me.

 

Best,

Yi

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi @Yi Cheung,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe Scan);

2. The iOS version of your device;

3. A screen recording of what happens when you click to log in through Facebook.

 

While you share these details, please check if the Facebook app on your device is updated to the latest version.

Also, logging out and logging in on the native Facebook app should work.

 

Hope this helps.


-Souvik

 

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