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Can’t open previous scans

New Here ,
Feb 07, 2024 Feb 07, 2024

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I have a new phone. The app has been transferred. My previous scans I did with my old phone have also been transferred but are now locked in my new phone. 
I use the free version but have never had a problem accessing my scans. 
Both phones are iPhones. 
Thank you. 

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iOS , Manage scanned documents

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Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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Hi @U35309645j16a,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation;

1. The app version of Adobe Scan (go to Home-> Profile-> About Scan);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

 

Look forward to hearing from you.

 

-Souvik

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