Can’t open previous scans

[U35309645j16a]

I have a new phone. The app has been transferred. My previous scans I did with my old phone have also been transferred but are now locked in my new phone. 
I use the free version but have never had a problem accessing my scans. 
Both phones are iPhones. 
Thank you. 

[S. S]

Hi @U35309645j16a,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few pieces of information for further investigation;

1. The app version of Adobe Scan (go to Home-> Profile-> About Scan);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

Look forward to hearing from you.

-Souvik