Can’t send file on whatsapp

[Yogeshwar5D2D]

I don't know what you guys done with the app but I have to send an important document but due to some bug and can't sent it this is what you done.This is so offensive.I love this app from bottom of my heart, but this really heartbreaking scenario for me. So I request you to please fix it I will always be grateful for you.

Thank you

[Amol Bodke]

Respected All Adobe Team,

since Last 4/5 Days , I couldn't send documents via what's app. 

Requesting you to please fix this issue , It will be highly appreciated as documents sending through what's app is immensely saving time. 

Thanks for good app on mobile. 

[Harsh Vardhan Pareek]

Hi @Yogeshwar5D2D,

Hope you are doing well.

As you have mentioned that you are not able to send a document out on whatsapp. We tried to reproduce the issue but it is working fine. Would you mind sharing some more details to undestand the issue better?

1. Is threre an error message?

2.  Is it happening with a particular file or with all files?

3. If possible, could you share some screenshots of the issue.

Also, please update the Adobe Scan application to the latest version, and check if it is working.

Looking forward to hearing back from you.

Thanks,

Harsh

[liyonei]

I'm on version 21.07.15
It happens when I try to share a copy to Whatsapp, then after selecting the recipient, the "send" button doesn't appear anymore. Instead, it shows the "share" button again, getting me to a loop where I have to select the recipient again, and the whole process repeat.
It is happening with all files

[Punit5E83]

I m facing the same problem. After scanning the document I m unable to see the send button. Instead there is a square button with arrow. Pls fix this issue. 

 

[Harsh Vardhan Pareek]

Hi @Punit5E83 

Hope you are doing well and thanks for providing the screenshot.

As we have tried to reproduce the issue but it is working fine. We need few more details to create a custom environment. 

1. Whatsapp application version?

2. Model and iOS version?

3. Adobe Scan version?

Looking forward to hearing back from you.

Thanks,

Harsh 

[fdsdfsd27714381jhlj]

Dear Adobe Support Team , am using latest version of WhatsApp & Adobe Sign , Wehenever i sign & share file via WhatsApp , File does not apearing but only title of the file apearing . i can share to other app like outlook and other but not in whatsapp..i have restarted iphone , reinstalled app it does not help. Please clear my issue. thanks. 

[Yolandi2972761988n8]

I have the same issue, how was this resolved?

[Jasvin25228398oz60]

Hii my name is jasvin i cant send file from adobe to whatsapp ... Through sending a copy of file throught it on screen it shows error please try again ... Please help me ..

[S. S]

Hello Jasvin,

I hope you are doing well. I am sorry for your experience with sharing files over Whatsapp on Adobe Scan.

I tried doing the same on my end and was successfully able to share a file.

Can you provide me with some information:

1. The application version of Adobe Scan you are using;

2. The operating system you are using [Andorid/iOS] and its version;

3. A screen recording of the workflow you are following for us to investigate better;

Also, please make sure that Whatsapp is updated as per the latest version on your store.

Looking forward to hearing from you.

Thanks,

Souvik.

[wagbpro]

I use WhatsApp GB Plus version sending documents is extremely easy

[Ghulam_Murtaza5827]

Hi 

I’m really sorry you’re having trouble sending your document, and I totally understand how frustrating that must be, especially since you love the app. I’m sure the team is working on a fix, and I hope it gets resolved soon.

In the meantime, you might want to try GB WhatsApp Pro. It’s got better file-sharing features and no ads, which could help avoid issues like this in the future.

[Amal.]

Hi there

Thank you for sharing this information and for your ongoing support in helping users within the community. Your efforts are greatly appreciated!

~Amal