• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't sign in to Adobe Scan

New Here ,
Jul 03, 2022 Jul 03, 2022

Copy link to clipboard

Copied

I was having problems with scans not uploading to the Document Cloud so I signed out of Adobe Scan. Now, when I re-launch the Adobe Scan app I get the Welcome to Adobe Scan banner page with the various options for sign in, but when I click on the sign in option under "Already have an Adobe account? Sign in or sign up" nothing happens. The page simply refreshes.

I've tried uninstalling and re-installing the Adobe Scan app from Play Store, I've tried clearing the application cache, and I've tried re-starting the phone. None of these have fixed the problem.

I have a Samsung Galaxy S10 phone running Android version 12.

Can you advise what I do next please?

Thank you.

TOPICS
Android , Crash or freeze

Views

400

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 04, 2022 Jul 04, 2022

@wilsonig Hi,

 

I cannot see the attached files. However, just for testing purposes, can you try switching from your Wi-Fi to your cellular data once and then try logging in?

 

Thanks,

Souvik.

Votes

Translate

Translate
Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

Hello,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Would you mind sharing a screen recording of the scenario you are getting so we can understand it better?

 

Also, are you connected to a VPN? Do you have any other Adobe Applications installed on your phone? If not, please install any of the other applications from Adobe and then log in to that application.

 

Doing so should automatically have Adobe Scan capture the credentials and log you in.

 

Let me know if it helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

Hi Souvik,

Thanks for getting back to me.

I have attached 3 screen recordings. The first shows me trying to sign in
to Adobe Scan, then the other two are me trying two other Adobe apps
installed on the same phone. Some, like Acrobat DC (also, but not shown,
Lightroom), you can see work, but others, like Photoshop Mix (also, but not
shown, Creative Cloud), give an error screen.

I am not connected to a VPN, I'm on my home wi-fi network which is working
OK.

Let me know if you need any further information.

Regards

Ian

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

@wilsonig Hi,

 

I cannot see the attached files. However, just for testing purposes, can you try switching from your Wi-Fi to your cellular data once and then try logging in?

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

Hi,

Not sure what happened to the attachments, but I tried your suggestion and
I can confirm that this seems to have fixed the problem.

I turned off wifi, then in each of the apps that were not working
(including Adobe Scan) I had to sign in again to each one, which worked.
I've switched back to wifi and all the apps seem to be functioning
correctly.

Thanks for your help.

Regards Ian

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

@wilsonig Hi,

 

Thank you for letting me know that it worked.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Hermano no uvieras hecho eso este morro me robo mi informacion

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

LATEST

@VAlenck25668416avnq Hi,

 

Can you please brief me about the issue you experienced so that I can assist you better?

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines