Copy link to clipboard
Copied
I was having problems with scans not uploading to the Document Cloud so I signed out of Adobe Scan. Now, when I re-launch the Adobe Scan app I get the Welcome to Adobe Scan banner page with the various options for sign in, but when I click on the sign in option under "Already have an Adobe account? Sign in or sign up" nothing happens. The page simply refreshes.
I've tried uninstalling and re-installing the Adobe Scan app from Play Store, I've tried clearing the application cache, and I've tried re-starting the phone. None of these have fixed the problem.
I have a Samsung Galaxy S10 phone running Android version 12.
Can you advise what I do next please?
Thank you.
@wilsonig Hi,
I cannot see the attached files. However, just for testing purposes, can you try switching from your Wi-Fi to your cellular data once and then try logging in?
Thanks,
Souvik.
Copy link to clipboard
Copied
Hello,
I hope you are doing well. I am sorry for your experience with Adobe Scan.
Would you mind sharing a screen recording of the scenario you are getting so we can understand it better?
Also, are you connected to a VPN? Do you have any other Adobe Applications installed on your phone? If not, please install any of the other applications from Adobe and then log in to that application.
Doing so should automatically have Adobe Scan capture the credentials and log you in.
Let me know if it helps.
Thanks,
Souvik.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
@wilsonig Hi,
I cannot see the attached files. However, just for testing purposes, can you try switching from your Wi-Fi to your cellular data once and then try logging in?
Thanks,
Souvik.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hermano no uvieras hecho eso este morro me robo mi informacion
Copy link to clipboard
Copied
Can you please brief me about the issue you experienced so that I can assist you better?
Thanks,
Souvik.