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Can't use new new features I my use subscribed to

New Here ,
Aug 03, 2024 Aug 03, 2024

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I just subscribed to Activate Premium but the features don't work. 

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Modify scanned documents

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Adobe Employee ,
Aug 05, 2024 Aug 05, 2024

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Hi @ronaldb49484654

 

I hope you're doing well. I'm sorry to hear that you're having trouble using the premium features.

Could you please let me know what happens when you try to use them? If you receive any error messages, sharing a screenshot would help us understand the issue better.

 

I’ve checked your Adobe account linked to the Adobe ID you're using here. It appears that you subscribed to Acrobat Premium just a day ago. Sometimes, logging out of the Acrobat Reader mobile app, rebooting your device, and logging back in with the same Adobe ID and password can resolve such issues.

 

Could you please give this a try and let me know if it helps?

 

~Amal

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