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Cancel Adobe Scan Premium, Access to Documents in Cloud Storage

Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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Hello!

I'm thinking about cancelling my Adobe Scan Premium subscription as I don't need the premium version at the moment. But then I will also lose access to my cloud storage. Is it possible to regain access to the cloud storage and the documents stored there if I reactivate my premium account someday?

Best wishes

TOPICS
iOS , Manage scanned documents , Manage Subscription , OCR , Save files

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correct answers 1 Correct answer

Adobe Employee , Apr 01, 2024 Apr 01, 2024

Hi @Franziska28437627i8x8,

 

Hope you are doing well. Thanks for writing in!

 

Even if you cancel the subscription, you will still have access to the free quota of storage, that is, 5GB of storage. 

If it goes beyond the given free storage quota, those files will be frozen unless you upgrade your storage.

 

Hope this clarifies your question.


-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Adobe Employee ,
Apr 01, 2024 Apr 01, 2024

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Hi @Franziska28437627i8x8,

 

Hope you are doing well. Thanks for writing in!

 

Even if you cancel the subscription, you will still have access to the free quota of storage, that is, 5GB of storage. 

If it goes beyond the given free storage quota, those files will be frozen unless you upgrade your storage.

 

Hope this clarifies your question.


-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Community Beginner ,
Apr 04, 2024 Apr 04, 2024

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Thank you for this very helpful answer!

"Frozen" in that case means the files can be "reactivated" once I renew my premium subsription?

 

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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@Franziska28437627i8x8, Yes! The files will be available once you renew your subscription.


-Souvik

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