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Cannot login with Apple ID into Adobe Scan

Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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Hi there,

 

I cannot login with my Apple ID into the Adobe Scan App on iOS!

 

There is not such an option to chose from!

 

 Kind regards from Germany,

 

PSchuetzDE

 

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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Hi @PSchuetzDE,

 

Hope you are doing well.

As per the issue description that you are unable to sign in with Apple ID. Would you mind sharing few details to understand the issue better?

1. iOS version?

2. Application version?

3. If possible, kindly share some screenshots of the issue.

4. Would you mind sharing the Apple ID in a private message? 

Also, make sure the Scan application is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
Oct 08, 2021 Oct 08, 2021

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Hi @Harsh Vardhan Pareek ,

 

thanks for the fast answer.

 

1. iOS 14.8

2. 21.10.07 - latest version

3. Screenshots attached

4. Later if really necessary...

 

There is no option to log in with Apple ID, just Adobe ID and register with email.

 

 

 

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Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

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Hi @PSchuetzDE

 

Sorry for the delayed response. As shown in the screenshot attached that only the register option is showing and no sign-in options. Please check If you can sign in to https://documentcloud.adobe.com

If yes, then uninstall and reinstall the Adobe Scan app and then check if the sign-in options shows up.

 

Let us know how it goes.

 

Thanks,

Harsh

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Community Beginner ,
Oct 13, 2021 Oct 13, 2021

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Hi @Harsh Vardhan Pareek 

 

At the website the login options are there.

 

App uninstalled and reinstalled, but still the same.

 

No social login options!

 

Just email login...

 

See screenshots for website vs. app.

 

 

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Community Beginner ,
Nov 28, 2021 Nov 28, 2021

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Hi @Harsh Vardhan Pareek,

a shame, I never got a reply...

 

👎 

 

 

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi @PSchuetzDE 

 

Sorry for the delayed response.

Thank you for providing the details. If you are still facing the issue kindly update the app to the latest version i.e 21.10.26 and let us know if the issue persists.

 

Thanks,

Harsh

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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Hi @Harsh Vardhan Pareek

 

it works now, thanks.

 

Kind regards from Germany and keep healthy,

 

PSchuetzDE

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Adobe Employee ,
Dec 19, 2021 Dec 19, 2021

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Thanks for the confirmation. Happy to help.

 

Regards,

Harsh

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