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Hi there,
I cannot login with my Apple ID into the Adobe Scan App on iOS!
There is not such an option to chose from!
Kind regards from Germany,
PSchuetzDE
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Hi @PSchuetzDE,
Hope you are doing well.
As per the issue description that you are unable to sign in with Apple ID. Would you mind sharing few details to understand the issue better?
1. iOS version?
2. Application version?
3. If possible, kindly share some screenshots of the issue.
4. Would you mind sharing the Apple ID in a private message?
Also, make sure the Scan application is updated to the latest version.
Looking forward to hearing back from you.
Thanks,
Harsh
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thanks for the fast answer.
1. iOS 14.8
2. 21.10.07 - latest version
3. Screenshots attached
4. Later if really necessary...
There is no option to log in with Apple ID, just Adobe ID and register with email.
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Hi @PSchuetzDE
Sorry for the delayed response. As shown in the screenshot attached that only the register option is showing and no sign-in options. Please check If you can sign in to https://documentcloud.adobe.com
If yes, then uninstall and reinstall the Adobe Scan app and then check if the sign-in options shows up.
Let us know how it goes.
Thanks,
Harsh
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At the website the login options are there.
App uninstalled and reinstalled, but still the same.
No social login options!
Just email login...
See screenshots for website vs. app.
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Hi @PSchuetzDE
Sorry for the delayed response.
Thank you for providing the details. If you are still facing the issue kindly update the app to the latest version i.e 21.10.26 and let us know if the issue persists.
Thanks,
Harsh
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it works now, thanks.
Kind regards from Germany and keep healthy,
PSchuetzDE
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Thanks for the confirmation. Happy to help.
Regards,
Harsh