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Capacity Exceeded

New Here ,
Jun 21, 2022 Jun 21, 2022

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I purchased the Adobe Scan app premium version but it keeps telling me I have exceeded the storage limit and to buy the premium version.  I tried restoring the purchase. No luck.  I uninstalled and reinstalled the app.  Still no luck.   Help!!!

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Manage scanned documents , Save files

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hello Greg,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

I looked into your account details and saw that you have some additional files saved on your cloud storage, due to which you are experiencing the error with the storage limit. 

 

Please go to the below links and delete the files that you no longer require:

1. Creative Cloud files: Files | Adobe Creative Cloud

2. Once deleted from there, go to the deleted section and remove everything: Deleted Files | Adobe Creative Cloud

3. Lightroom Files: Adobe Lightroom

4. Once deleted from Lightroon library, go to the deleted section and delete the files from there too: Adobe Lightroom | Deleted files

 

Once these are done, open Adobe Scan and let me know if it works better now.

 

Looking forward to hearing back from you.

 

Thanks,

Souvik.

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New Here ,
Jun 22, 2022 Jun 22, 2022

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Thank you for the input.  I canceled my LR account last fall so none of these links give me access.  I was eventually able to se the photos but had no option to delete them.  I got on a chat with Support. After being transferred to six different support staff,  and 45 minutes, I finally had to give up.  Adobe Scan still won't work. 

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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@gasavage 

Hello,

 

I am sharing some information over your private messages. Please check and revert back on it accordingly.

 

Thanks,

Souvik.

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Thanks for the feedback.  Adobe support gave me the same. I haven't acted on it, or pretty much anything.  I contracted pneumonia.  I will subscribe again, remove the photos and cancel the subscription. That should resolve the storage issue.

 

Greg

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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@gasavage Hi,

 

Sorry to hear that. I hope you are in full health now. 

Good to know that you already have the solution to act on. 

 

Wishing you good health,

Souvik.

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