Couldn’t share the documents via WhatsApp

[Magesh5ECC]

Hello , 
I used to share the pdf via WhatsApp earlier in my Adobe scan iOS, , but in the last 2 months, I couldn't see the WhatsApp in the share section. Could someone help how to share via WhatsApp again please. Thanks 

[Ria Tagra]

Hi Magesh5ECC, 

Hope you are doing well. 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

1. Make and model of your device? 
2. Application version? 
      

Try to check for more option after tapping on the share icon. It will show you all the install apps compatible with sharing the scan file.

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

For iOS Adobe Scan version: 21.04.16

For more help refer to:  
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

[Magesh5ECC]

Hi

Thanks for looking into this matter even though it tokk a while.

1. Make and model of your device- Iphone x IOS 14.4.2
2. Application version - Adobe- 21.04.16
3. Whats app version- 2.2181.1

[Ria Tagra]

Hi Magesh5ECC,

Thank you for providing the information. We will update you as soon as possible.

Regards,

Ria

[Della5E75]

my whatsapp plus can still connect and share normally

[S. S]

Hi @Della5E75 @fmwhatsappdow22865745ujal,

Thank you for letting us know that you can use Adobe Scan generally as it should.

-Souvik.