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Created pdfs not showing on scan list

New Here ,
Nov 03, 2019 Nov 03, 2019

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Hi

I scan files, click Save PDF

the scans do not apear on the scan list

what can i do?

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Community Beginner ,
Nov 03, 2019 Nov 03, 2019

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Same problem here.  They seem to eventually show up, but it is some time later.

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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Found them in Adobe Reader - immediately after scan.  That must be the new default.

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New Here ,
Nov 03, 2019 Nov 03, 2019

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Same problem here, I think it's the new update problem. I didn't have this issue before, now they appear sometime later in my list.

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Adobe Employee ,
Nov 04, 2019 Nov 04, 2019

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Hi All,

 

As you have mentioned above, the files do not appear on the list in Adobe Scan application after you save as PDF.

Uninstall the application and reboot the device. Then re-install the application from the Google Play Store.

Check if you still experience the same behaviour.

 

Also, check if you can view files online on Document Cloud account.

Open this link https://documentcloud.adobe.com and sign in using the same credentials as used for Adobe Scan.

Then go to Files > Adobe Scan folder.

 

Let us know if you still experience the issue.

 

Regards,

Meenakshi

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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The remove/reboot/reinstall seems to work.  Scanned doc now immediately visible.

 

Thanks!

 

LH

 

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New Here ,
Nov 09, 2019 Nov 09, 2019

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Uninstall-reboot-reinstall does not fix the problem for me.  I am using iPad Pro 2nd generation, iOS 13.1.2.

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hi,

 

Can you please confirm whether you have renamed the original scan folder on the document cloud?

 

Thanks,

Damandeep

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New Here ,
Nov 18, 2019 Nov 18, 2019

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I do not have access to document cloud storage. 

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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You must be having the doc cloud access with same id with which you have logged in the scan app.

There you can find your scans as well.

 

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