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Documents appear in a square shape

New Here ,
Jan 15, 2021 Jan 15, 2021

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For some reason on my regular cameras phone documents appear as a regular rectangular piece of paper. However, when I go into adobe scan, when I put my camera on the same document the document is a square and not a rectangle. Because of this, it does not produce good pictures. It was working fine when I first got the app and now the pictures I take look slightly morphed. Can anyone help me with this issue?

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Android , Feature request , PDF forms

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Thank you for using Adobe Scan and for reaching out to us. We apologize for the inconvenience this has caused you, and we would troubleshoot the issue further with you. To do so, could you please help us answer some questions?
 
  1. What Android device do you have? 
  2. What is the Android version on your device? (System Setting > About phone > Software information > Android version)
  3. What is the version number of Adobe Scan installed on your device? (From Adobe Scan, tap on three horizontal line icon on top left, then choose About Adobe Scan.)
  4. Is your device camera or any other camera app working properly? (ie. Showing camera preview and you can take a photo.)
  5. When you say "square," is the aspect ratio messed up, or does it cut off part of the document?
  6. Once the picture is taken and you navigate to Review screen via photo thumbnail, is the document displayed in proper size/aspect ratio?

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New Here ,
May 07, 2023 May 07, 2023

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Device name oppo reno 5 pro 5g

Android version 13

Adobe scan version 23.04.07-regular

 

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Adobe Employee ,
May 19, 2023 May 19, 2023

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@UTKARSH2895981211hh,

 

Thank you for sharing the details.

 

Can you click the crop option to check if the Auto-Crop is selected? If yes, disable it and check if the aspect ratio switches back to normal. 

 

Also, you might want to check the page size selected on the edit screen and see if that helps.

 

Hope the above steps help.

 

-Souvik

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New Here ,
May 19, 2023 May 19, 2023

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I have tried disabling crop option but it didn't work.
See attached screenshot
One from original camera and one from Adobe scan

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New Here ,
May 19, 2023 May 19, 2023

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I have tried disabling crop option but it didn't work.

See attached screenshot 

One from original camera and one from Adobe scan

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Adobe Employee ,
May 20, 2023 May 20, 2023

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@UTKARSH2895981211hh From the above-shared image, it looks like a rectangle instead of a square. 

 

The application uses the best settings available from your device's camera. 

 

-Souvik

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