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Downloaded Adobe Scan App, no access to account

New Here ,
Jan 10, 2023 Jan 10, 2023

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I have downloaded the free app of Adobe Scan. After download, I cannot access my account to open the app. I have 2 x deleted the app and downloaded it again. The problem still exists. On the Adobe Website, I can enter my account. Why I cannot enter the free app of Adobe Scan?

 

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Adobe Employee , Jan 19, 2023 Jan 19, 2023

Hi @Noahs27879045bsq6,

 

Hope you are doing well. Sorry for your experience with Adobe Scan and the delayed response.

 

Would you mind briefing us more about what happens when you try to log in to the application? Maybe a screenshot or screen recording of the scenario would help greatly.

 

You may try to switch networks once when logging in to the application and check if that works for you.

 

Look forward to hearing back from you.

 

-Souvik.

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @Noahs27879045bsq6,

 

Hope you are doing well. Sorry for your experience with Adobe Scan and the delayed response.

 

Would you mind briefing us more about what happens when you try to log in to the application? Maybe a screenshot or screen recording of the scenario would help greatly.

 

You may try to switch networks once when logging in to the application and check if that works for you.

 

Look forward to hearing back from you.

 

-Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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