• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

email attachments - suddenly getting "not supported" errors

New Here ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

I've been using this app (mobile) for a couple of years now and often like to attach the pdf scans to emails. Today is the first time I've been getting "not supported" error messages when I try to do this (even before I select an email address from which to send). Instead, I have to make a link. These files definitely aren't bigger than what I have attached in the past. Is sending scans as email attachments now a Pro-only feature?

TOPICS
Share scanned document

Views

196

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

I have the exact same problem. 

When I select: share and attach to email, it pops up, not supported.

Screenshot_20221017-143324.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

I have used this with GMail for 2 years without any issues until Friday October 15, 2022. Unable to contact anyone for a resolution. 

I have even uninstalled and reinstalled the application. Unable to locate email preferences. Though logged into Adobe under the email I am attempting to utilize.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

I have figured out that you can do it if you select "share a copy" after going into the share menu (instead of selecting 'email' up front).  Then you can select your email account and attach the file. This must be a glitch (and an annoying one at that).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 10, 2022 Nov 10, 2022

Copy link to clipboard

Copied

LATEST

Same , used it for a year and as of yesterday  I can't attach to email , get the not supported notification. I tried deleting and re install app , still not working 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines