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New Here ,
Mar 29, 2022 Mar 29, 2022

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Buenos días, desde la ultima actualización no puedo escanear documentos.

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Crash or freeze , iOS

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi @Gabriel2380452012q8 

 

Would you mind sharing a few more details related to the issue?

1. What happens when you try to scan anything?

2. Application version?

Make sure that the app is up to date.

 

Thanks,

Harsh

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New Here ,
Mar 29, 2022 Mar 29, 2022

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Hi Harsh, when I try to take a shot for Scan a document…, pressing the botton for that.., nothing happens…

The iOS versión is 15.4, and App versión is 22.03.22
iPhone 13 Pro

Enviado desde mi iPhone

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New Here ,
Mar 31, 2022 Mar 31, 2022

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I have the same issue.  iOS 15.4 and App version 22.03.22, only on an iPhone 11.

Previously worked fine, but the "scan" button under the camera does nothing.

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Update - logged out and logged in again - manual scan button is still inoperative, but auto-scan will take pictures. I prefer manual scan, so I think there is a problem in the app,  Cheers, Stuart

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi All, 

Thanks for the details. This issue is observed in the iOS version 15.4 only, we don't yet have a fix, but as soon as we do, we will release it at our next available opportunity and will notify in the discussion link.

 

Thanks for your patience.

 

Regards,

Harsh

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