Files disappear from the app after saving - Adobe scan

[Seekgrowth]

Senast sista uppdateringen buggar Adobe Scan på IOS. Efter skanning när dimbankars till PDF så "försvinner" filen och den dyker upp långt senare igen. Ibland efter flera dagar!

så var det inte innan uppdateringen jag gjorde i okt 2019.

[Title renamed by moderator]

[Meenakshi Negi]

Hi Seekgrowth,

Sorry for the trouble caused.

As the files disappear after saving it, sign out of the application.

Then uninstall the application and reboot the device.

Re-install the application and then  check.

If the issue persists, please share the application and OS version on the device.

Let us know how it goes.

Regards,

Meenakshi

[Scrawfo5]

I am using an iPad Pro 2nd generation, iOS 13.2.2.  I have tried both scanning in the app and importing photos I took outside the app.  When I touch "Save as PDF", I see a dialog box that looks like it's saving, then I get to the screen that should list all my scans, and it's empty. I have tried uninstalling and reinstalling, and logging out and logging back in.  None of those helped.

Thank you for your time.

[Scrawfo5]

After updating the app today, I now get a dialog box that says "unable to save scan" with only an "ok" button to dismiss it.

[Meenakshi Negi]

Could you please share the application version currently installed on your device?

It would be helpful if you can share the video of the issue occuring at your end.

Regards,

Meenakshi

[Scrawfo5]

I am using 19.11.12.  I don't seem to get the dialog box anymore.

I am logged in with an enterprise account.