Files disappeared from adobe app from iPhone

[Chetan29537548w15e]

i have scanned the files in adobe app on my iPhone but The scan pdf files from my adobe app got disappeared and i can not see the files on adobe cloud also

Please help me out as the files are very important 

[kglad]

check, 

https://documentcloud.adobe.com

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[あけぼの]

@Chetan29537548w15e 

Hello.
Maybe it's the kind of bug I'm reporting ?

https://community.adobe.com/t5/adobe-scan-discussions/作成したpdfはcreative-cloudに保存されますがadobe-scanアプリには保...

[S. S]

Hi @Chetan29537548w15e,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing the below information for us to investigate further:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (link insert here https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

@あけぼの The situation mentioned in the link is different from the one described here. For the given link, we have logged a bug, and the team is investigating why the issue happens, and a fix will be implemented in the upcoming update.

Look forward to hearing from you.

-Souvik