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Files not found

New Here ,
Apr 26, 2021 Apr 26, 2021

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Hi - I dowmloaded pdfs to afobescan app on my iphone8 (have done numerous times with numerous files as tests). I cannot locate them in my filses ("show all files").

But when i go to downliad again, adobescan asks if i want to replace, as the file "alresdy exists."

Where do they exist????

 

Thx. 

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Manage scanned documents

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May 03, 2021 May 03, 2021

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Hi Donna5C41,


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. OS Version
  2. Make and model of your device?

You can find scanned files using below steps:

  1. To get started, tap the Files app icon.
  2. Tap the Adobe Scan folder to see your scan files.

  3. Files in the cloud have a cloud icon in the upper right-hand corner of the file thumbnail.

  4. Local files have no icon.

  5. Tap any thumbnail to download and open a file. The file will now be available for offline use.


For more help refer to:https://www.adobe.com/devnet-docs/adobescan/ios/en/iosfileapp.html#manage-files

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.


Regards

Ria

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New Here ,
May 03, 2021 May 03, 2021

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Hi Ria =

Thanks so much.

I just updated to IOS 14.5 and I have an iphone 8.

Have followed all instructions and still unable to locate files when I save to files/adobe scan. I am showing "all files."

No clue as to where they are actually being saved.....

Thanks!

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