Files not showing in app

[Hirokjyoti32405689e0m7]

I can't access my files in app for iPhone. All files are showing in cloud but its not showing in my iPhone adobe scan app

[S. S]

Hi @Hirokjyoti32405689e0m7,

Hope you are doing well. Thank you for writing in!

We cannot determine the issue you are experiencing from the above description.

Would you mind sharing a screen recording of the event for better understanding and assistance?

Look forward to hearing from you.

-Souvik

[defaultrynta1s26cx4]

Hi Souvik,

Same issue here. I had several docuements stored in Adobe Scan App and suddently they all disappared on my phone. I found them in the cloud but not in App at all. Also, since my files were automatically saved as shared, I could not even open them! The system just told me that I'm not authorized to view, which is rediculous.... I cannot open my own files!!!

Please see the screenshots as attached.

Can you help fix it? Thank you!

[S. S]

Hi @defaultrynta1s26cx4,

Thank you for sharing the screenshots. I have forwarded this to the dev team fo further investigation.

I will get back to you once I hear back from them.

-Souvik