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Files that have been altered outside of Adobe Scan cannot be modified

New Here ,
Sep 15, 2020 Sep 15, 2020

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I've been using Adobe Scan for some time and today I wanted to modify a scan to add more pages, but it won't let me, showing that message. I opened up more scans and some are showing the same message. I don't know what's happening, I haven't modified these scans in any way whatsoever, no comments, no attachments, no page arrangement. I only use Adobe Scan so I don't know why it won't let me modify the files.

 

Thanks in advance

TOPICS
Android , Manage scanned documents , Modify scanned documents

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New Here ,
Jan 09, 2022 Jan 09, 2022

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Hello,

I am having exactly the same problem, any suggested fix for it? It is very important please.

Thanks

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Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

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Hi @safy22569684pps1 

 

As we have tried to reproduce the issue on our end but it doesn't show the message for files that are not altered outside of Adobe scan. 

Would you mind sharing a few details to understand the issue better?

1. If possible, could you share the file with us?

2. Application version?

3. OS name and version?

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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New Here ,
Mar 14, 2022 Mar 14, 2022

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I am having this exact issue as well. It forces me to go into Doc Cloud and combine the files every evening. It is not all files that get the error, it seems random, but will lock down the whole day's files. I cannot seem to get help from anyone on this...... I just spent three hours on an Adobe chat for this issue, for them to tell me to come here..... PLEASE HELP!!!!

 

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hi @Pablo5E23 

 

Sorry for the trouble you are having. Kindly provide us with the details requested above so we can understand the issue better.

 

Thanks,

Harsh

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