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How do we get rid of the trial banner?

Explorer ,
Aug 05, 2023 Aug 05, 2023

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This banner interferes with scrolling in the screen showing our scans. Because it is there functionality is cut off. You need to provide a way to dismiss your advertising. You don't own out screens and we should be able to dismiss this banner.

 

and how do the topics below help to find this?  I selected iOS because that is what runs my phone and how to "get rid of banner". The topics for the most part don't relate to this issue and won't narrow down a search.

TOPICS
How to , iOS

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Hi @ShirleyYouJest,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The banner would appear because you use the account as a free user. Even though Adobe Scan is free to use, some features require a premium subscription to go through, and thus, the banner.

 

We would like to hear more about your feedback. Please fill out the form: https://acrobat.uservoice.com/

 

-Souvik

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Explorer ,
Aug 07, 2023 Aug 07, 2023

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Well I don't try to use any of the premium features and the banner has not
been there for the last 2+ years i've been using it. Can I get rid of it
somehow?

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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@ShirleyYouJest Let me check this with the team for further review and get back to you.

 

-Souvik

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