How to change the mail adres in Adobe Scan sharing a PDF?

Report · Dec 01, 2021

I can no longer use the mailadres that is used in Adobe Scan when I send a PDF as an attachment to an email. It seems impossible to change the adres here. I found a work around (thanks to the support team/community) but it isn't satisfying. Can something be done, so I my mailadres connected to my ID is the same as I use when I want to share a pdf?

Report · Dec 02, 2021

Hi @Miranda220299734z3e

Hope you are doing well.

As per the issue description that you are unable to change the email while sending the file as an attachment. Would you mind sharing a few details to understand the issue better?

1. Do you want to change the email from which the file to being sent or the email which is connected to your Adobe account?

2. OS name (Android/iOS)?

3. Can you share some screenshots for more clarity?

Thanks,

Harsh

Report · Dec 09, 2021

Hello Harsh,

I am not sure if I can explain it in a better way. My mailadres from which I want to send a pdf to someone is blocked (due to a lot of scans I was sending withoud a subject mentioned, so that obviously seemed suspicious and outlook blocked it). Because it is blocked I can no longer send scans by mail (as an attachment). Therefor I wanted to change the adres into a new mailadres. But ... that is a mission impossible. I tried deleting and re-installing everything, but it keeps remembering my account. I use an android (Samsung). Hopefully I have explained it well enough?

The work around is to select the other option, 'share a copy' in stead of 'email'. And then select another mailadres

Report · Dec 13, 2021

Hi @Miranda220299734z3e,

Thanks for providing the details. As your email is blocked from sending attachments and you want to change the email linked to your adobe account, here is a help document to change the primary email.

https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

Kindly follow the steps and after changing the email sign in with that email on the Adobe Scan application. Let us know if that helps.

Thanks,

Harsh