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How to stop the app glitching on iPhone 8 when importing?

Community Beginner ,
Oct 24, 2021 Oct 24, 2021

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Dissappointing considering I just started using the app.

 

Does anyone else us iPhone and the app does not allow images to be imported to Adobe Scan?

 

Best

L

TOPICS
Crash or freeze , iOS , Manage scanned documents , Share scanned document

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correct answers 1 Correct answer

Adobe Employee , Oct 25, 2021 Oct 25, 2021

Hi @kai.n.lewy 

 

Hope you are doing well.

As per the issue description that you are not able to import images for the scan. We have tried to reproduce it on our end, it is working fine. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. If possible, could you share a video that shows the issue clearly?

3. iOS version?

 

Check if the application is updated to the latest version and then try again.

 

Let us know if that helps.

 

Thanks,

Harsh

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi @kai.n.lewy 

 

Hope you are doing well.

As per the issue description that you are not able to import images for the scan. We have tried to reproduce it on our end, it is working fine. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. If possible, could you share a video that shows the issue clearly?

3. iOS version?

 

Check if the application is updated to the latest version and then try again.

 

Let us know if that helps.

 

Thanks,

Harsh

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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You are correct. I had an older version. My phone once connected to wifi again automatically updated the app and it is working now. Thank you so much for your experience.

 

My iOS version is 14.6.

 

Cheers

Lewy

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Adobe Scan now is running successfully 21.05.11

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi Lewy,

Thanks for confirming that the issue is resolved. 

 

Happy to help.

Harsh

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