I can’t find all my data in cloud storage

[DKlo]

I used few yeas adobe scan on my iPhone, and now all my data lost. How recover it? 

[sprinklr-integration-user]

Hi @DKlo

I hope you're doing well, and thank you for reaching out.

To assist you better, could you please provide us with some additional details?

1. Have you checked all the accounts you might have used with Adobe Scan (e.g., signing in with Adobe ID vs. social sign-ins)?
2. On which platform are you encountering the issue—Scan on Android, Scan on iOS, or Acrobat online? Please log in to Acrobat Online using the same credentials as in the app and confirm if your files are visible in the Documents section under the Adobe Scan folder.
3. Are all your scanned files missing, or just some of them?
4. When did this issue begin? If possible, could you share any specific actions taken around that time?
5. Could you also let us know the Scan app build version, your device model, and the OS version?

Your responses will help us resolve the issue more efficiently.

Thank you!

~Amal

[Amal.]

Hi @DKlo 

Hope you are doing well.

Our engineering team is investigating this issue and found that you have deleted multiple files and currently have only 2 files left, please confirm.

Also, please share a small video recording of the steps you are taking and the issue as it occurs?

We are waiting for your response so that we can isolate this issue for the fix

Thanks
Amal