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I didn’t approve subscription

New Here ,
Dec 08, 2023 Dec 08, 2023

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App advertised 3 weeks trial period, but after I agreed I was charged after just 3 days. Please refund, I didn't agree to the subscription 

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Did you take the subscription at the app store? If you did, you should cancel there and ask the app store for the refund.

https://support.apple.com/en-in/HT202039

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 31, 2023 Dec 31, 2023

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Hello @Valentin34145200weea,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Since Adobe Scan Pack is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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