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I get an error message when trying to open files

New Here ,
Aug 28, 2023 Aug 28, 2023

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I hace always used the account with Apple credentials, but yesterday I couldn't see my files in the iPhone and in the the iPad, I see them but they won't open.IMG_0211.pngIMG_0212.png

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Crash or freeze , iOS , Manage scanned documents

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Any help on this? I need to access them.

Thanks

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Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

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Hi @Javier31924759pneo,

 

Hope you are doing well. Sorry for your experience with Adobe Scan and the delayed response.

 

Would you mind checking if you can access the files on the web: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder.

 

This would help us further deep dive into the situation for better assistance.

 

-Souvik

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