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I lost all my scanned files

New Here ,
Dec 19, 2023 Dec 19, 2023

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I recently changed phones. I transferred all of my files from my old one to the new one. They're both iOS. When I tried accessing my adobe scans, they were there but there's a lock icon that's displayed. When I click on them, it just says it cannot be found. I've tried the Document Cloud, and it's empty. What can I do to get my files back? They're very important to me.

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iOS , Manage scanned documents

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New Here ,
Dec 19, 2023 Dec 19, 2023

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Man I got the same thing and I don't know what to do can someone please help me out these Files are really important and they hold a ton of stuff on them there not even that big just a ton of files 

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Adobe Employee ,
Dec 30, 2023 Dec 30, 2023

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Hi @Rie Gnz @Abram34147266ecp3,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a screen recording of the event for a better understanding and assistance?

 

Also, checking https://acrobat.adobe.com/link/documents. In the Adobe Scan folder, it would be a good practice, as suggested.

 

Look forward to hearing from you.

 

-Souvik

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Community Expert ,
Dec 24, 2023 Dec 24, 2023

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You need to sign in to your Adobe ID.

 

You can also check on a PC using the Acrobat application (sign in to your Adobe ID), you should find a “scan” tab.

Abambo_0-1703456955165.png

If you connect to your cloud space via https://assets.adobe.com, you should find in “Your files”, “Cloud Documents” a folder “Adobe Scan” with your scanned documents.

Abambo_1-1703457166777.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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