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Incompatible with LG V60?

New Here ,
Apr 12, 2020 Apr 12, 2020

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I cannot seem to scan with my V60. Permissions are set correct, yet when the screen comes up, the picture is black, and the manual button is non functional. Visible, but not working - like grayed out.

I had zero issues with my previous device.

 

Please help.

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi,

Really sorry for the issue at your end.

Please share the screen video of the issue you are facing.

Meanwhile you can try these as well:-

 

Deleting all the app data and then re-installing the app after phone reboot.

 

Regards,

Team Adobe

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New Here ,
Apr 18, 2020 Apr 18, 2020

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Screenshots_2020-04-18-14-38-10.png

Screenshots_2020-04-18-14-37-36.png

Screenshots_2020-04-18-14-37-00.png

  I have attached shots of permissions, settings, and lastly the image that shows the "shutter" button grayed out.

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