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Issue with Cleanup feature on Adobe Scan android.

New Here ,
May 03, 2023 May 03, 2023

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Hi.

I am having a problem with the latest two versions of Adobe Scan for Android. Whenever I use the Cleanup feature to erase content from a scanned document, the erased portions still show up on the final PDF, even though they disappeared from the preview inside the app.

This issue persists even after updating to the latest version and trying various troubleshooting methods like reinstalling and clearing the cache.

If you have encountered the same issue or have a solution to it, please let me know. Any advice would be appreciated.

Thank you!

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Android , Crash or freeze , Save files

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Adobe Employee ,
May 06, 2023 May 06, 2023

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Hi @JJ_12,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Adobe Scan you are using (go to Profile-> About Adobe Scan);

2. The Android version you are using;

3. A screen recording of the situation happening.

 

Look forward to hearing from you.

 

-Souvik

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