Lost all files

[Ankit382333438unj]

Hi!

Looking for some help/guidance.

I recently upgraded to Iphone 15.

When I logged in to Adobe Scan app using same email id,  can't find any of the files.

Checked by logging into Adbobe web account as well. The folder is empty.

Please advise.

[S. S]

Hi @Ankit382333438unj,

Hope you are doing well. Thanks for writing in!

Have you checked if you have any alternate ID for logging in? This seems like a case for logging in with a different account.

Also, would you mind joining a call with me to discuss this further? Please let me know, and I will share a link with you over private message to schedule a call as per your availability.

Thanks,

Souvik