Lost previous scans

[saayajain]

All my previous scans have gone grey. Can't fetch them. Please help to retrieve the last saved version. Thanks. 

[S. S]

Hi @saayajain,

Hope you are doing well. Sorry for your trouble with Adobe Scan.

The issue you describe above is already highlighted to the team and a bug is logged. The fix would be implemented in the coming days and you will be able to retrieve and use the files as normal.

We request your kind understanding and patience.

-Souvik.

[Fred_Barel]

Dear Souvik,

I lost all scans made for years, I cannot see them neither on iPhone or on the web...

It is a disaster!

What can I do to retrieve my scans?

Best regards 

Fred

[S. S]

Hi @Fred_Barel,

I will be sharing an email to your registered email ID over on the community. Please respond to the email so we can proceed further with the troubleshooting.

-Souvik

[Fred_Barel]

Solution proposed by Adobe through my organisation that worked to solve the problem:

Empty cache and history from browser. Then back to documents.adobe.com and use the personal option of my professional account. All files where present.

[saayajain]

Nope. They all show up as greyed. 

[S. S]

Hi @saayajain,

Sorry to hear that. 

Would you mind sharing the screenshot of the page you see? This would help us investigate the issue better.

-Souvik

[Reza276530437nx1]

My scan file has gone completely grey. It contained all my expense receipts. How do I retrieve it? It is absolutely imperative that it comes back to life

[S. S]

Hi @Reza276530437nx1,

Sorry to hear that. Did you try to modify the scans that were already there in the application list? 

If this is what you experienced, we already have a bug logged for it, and the fix will be implemented soon.

We request your kind understanding and patience while we work on the fix.

-Souvik