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Lost several scanned photographs and painting

New Here ,
Oct 28, 2019 Oct 28, 2019

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Very frustrated. On Oct 22nd or 23rd  I scanned several old family photos and a sketch. When I opened the app it asked share as pdf. I clicked no and now all are gone. Never had this problem with cam scanner.

TOPICS
Manage scanned documents , Save files

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Adobe Employee ,
Nov 01, 2019 Nov 01, 2019

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Hi MartiP, 

 

As you have mentioned above, you scanned the family photos and sketch in the application. Did you save those images?

When you scan the images in the application, you have to save the images. It seems that the application gave you the option to Save as PDF when you open the application, as the images were not saved.

The share option appears only after saving the scans as PDF.

 

You may try taking the scan and check if the experience the similar behviour.

 

Let us know if you need any help.

 

Regards,

Meenakshi

 

 

 

 

 

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